Privacy Policy

The data controller is the entity that decides why and how the personal data collected through the evoicy website is processed. Its identifying details are set out below:

• Controller: Singular Spark S.L.
• Brand / service: evoicy
• NIF: B16779175
• Address: Calle Almirante Cadarso, 26, 46005, Valencia, Spain
• Website: https://evoicy.com
• Contact: hola@evoicy.com

In processing personal data, evoicy applies the principles required by data protection regulations, including:

• lawfulness, fairness and transparency;
• purpose limitation;
• data minimization;
• accuracy;
• storage limitation;
• integrity and confidentiality; and
• accountability.

Personal data will only be processed when there is a valid legal basis, such as the data subject's consent, the application of pre-contractual measures at the data subject's request, the performance of a contract, compliance with legal obligations or the legitimate interest of the controller, where applicable and duly weighed.

The personal data collected through the evoicy website may be processed for the following purposes:

When a person contacts evoicy through forms, email, telephone or any other available channel, the data provided will be processed to manage the request, respond to the enquiry, provide the requested information and follow up on a possible commercial or professional relationship.

The legal basis for this processing is the data subject's consent and/or the application of pre-contractual measures.

When a person requests a demo, commercial information, a trial of the service or to be contacted by the evoicy team, their data may be processed to manage that request, organize the demonstration, resolve questions about the product and make communications related to the possible contracting of the service.

The legal basis for this processing is the application of pre-contractual measures and, where applicable, consent.

In the event of contracting evoicy, the necessary personal data will be processed to manage the registration, the contractual relationship, the provision of the service, customer service, billing, administrative and accounting management, technical support and compliance with legal obligations.

The legal basis for this processing is the performance of the contract and compliance with legal obligations.

When the user has expressly authorized it, evoicy may send newsletters, product news, informational content, promotions, invitations to events, webinars or commercial communications related to evoicy by electronic or equivalent means.

The legal basis for this processing is consent.

The data subject may withdraw their consent at any time through the unsubscribe link included in each communication or by request sent through the available contact channels. The withdrawal of consent will not affect the lawfulness of processing carried out previously.

The data provided in technical enquiries, requests for help or incidents will be processed to provide support, resolve technical problems, follow up on requests and improve user service.

The legal basis for this processing is the performance of the contract or, where applicable, the application of pre-contractual measures.

evoicy may send communications necessary for the operation of the service, such as technical notices, relevant changes to the product, security incidents, functional updates, maintenance or essential information related to the account or the contracted service.

The legal basis for this processing is the performance of the contract or legitimate interest, as applicable.

The website may use its own and third-party cookies of a technical, analytical, personalization or advertising nature, in accordance with its Cookie Policy. Non-essential cookies will only be installed when the user has given their consent through the available configuration system.

The legal basis for the use of non-essential cookies is consent.

evoicy may process certain technical, browsing or usage data for security purposes, fraud prevention, detection of unauthorized access, service maintenance, error diagnosis and product improvement.

The legal basis for this processing will be legitimate interest and, where necessary, compliance with legal obligations.

Depending on the specific purpose, evoicy processes personal data on one or more of the following legal bases:

• the data subject's consent;
• the application of pre-contractual measures;
• the performance of a contract;
• compliance with legal obligations; and
• the legitimate interest of the controller, duly weighed.

When processing is based on consent, this may be withdrawn at any time.

Personal data will be retained for as long as necessary to fulfill the purpose for which it was collected and, subsequently, for the periods required by applicable legal obligations or for the time necessary for the formulation, exercise or defense of claims.

In general:

• contact data or requests for information will be retained for as long as necessary to address the request and follow up on the relationship arising from it;
• data linked to commercial communications will be retained until the data subject withdraws their consent or requests to unsubscribe;
• contractual and billing data will be retained for the duration of the contractual relationship and, thereafter, for the legal periods required in tax, commercial and liability matters;
• data associated with support or incidents may be kept for as long as necessary to handle the case and during the periods of possible liability.

evoicy may process, depending on the case, the following categories of data:

• identification data, such as first name and surname;
• contact data, such as email and telephone;
• professional or company data, such as company name, position or activity;
• billing or contracting data, where applicable;
• technical or browsing data;
• any other information that the user voluntarily provides in forms, communications or requests.

evoicy does not intentionally process special categories of personal data through this website.

evoicy may rely on external providers that act on behalf of the controller as data processors, only when necessary to provide technological, hosting, communications, analytics, support or automation services.

These providers will process the data following the controller's instructions and with the required contractual and legal guarantees.

In particular, evoicy may use the following categories of providers:

• Hosting or infrastructure provider, for hosting the website and related services.
• CRM, email marketing and automation provider, for managing contacts, forms, informational or commercial communications and automation linked to leads and interests.
• Web analytics provider, to analyze website usage, understand browsing trends and improve the services offered.

Data will not be sold to third parties. Data will only be disclosed to third parties when there is a legal obligation, when necessary for the performance of the contract, when providers acting as data processors are involved, or when the data subject has given their consent.

Some of the technological providers used by evoicy may involve international data transfers outside the European Economic Area.

In particular, the use of web analytics or marketing automation tools may involve such transfers. In those cases, evoicy will adopt the appropriate guarantees required by the applicable regulations to ensure that such transfers are carried out in accordance with the data protection legislation in force.

Any person has the right to obtain confirmation as to whether evoicy is processing personal data concerning them.

In particular, they may exercise the rights of:

• access;
• rectification;
• erasure;
• objection;
• restriction of processing;
• data portability, where applicable; and
• withdrawal of consent at any time.

To exercise these rights, the data subject may contact evoicy by email at hola@evoicy.com. evoicy may request reasonable additional information to verify the identity of the applicant when necessary. If you consider that the processing of your data infringes the applicable regulations, you may file a complaint with the Spanish Data Protection Agency (AEPD).

The user guarantees that the data provided is true, accurate and up to date, and undertakes to communicate any modification thereof.

They will be responsible for any damage they may cause as a result of providing false, inaccurate or outdated data.

evoicy applies appropriate technical and organizational measures to ensure a level of security appropriate to the risk, taking into account the state of the art, the costs of implementation, the nature of the data, and the context and purposes of the processing. These measures are aimed at preserving the confidentiality, integrity, availability and resilience of the systems and services.

This website uses an SSL certificate or other reasonable security measures to protect the transmission of information.

However, absolute security on the Internet cannot be guaranteed.

evoicy may maintain profiles on social media. The processing of the data of persons who interact with these profiles will be governed by this policy, as applicable, and by the conditions, policies and rules of each social network.

evoicy will process this data to properly manage its presence on social media, respond to enquiries, provide information about products or news and maintain interaction with interested persons.

evoicy may modify this Privacy Policy to adapt it to regulatory changes, criteria of supervisory authorities, operational changes or industry practices. When necessary, the updated version will be published on this same page.